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FAQ

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Here are the questions we are most frequently being asked.

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Frequently asked questions

Terms and Conditions

Myrtle Limited (Registered Company Number: 6166260) Registered Office: Unit 95 The Oaks, Manston Business Park, Ramsgate, CT12 5FS VAT NUMBER: 806 084 834 Terms & Conditions of Business. We will only collect and store the information required to operate your account efficiently and effectively, that which enables us to trade together in harmony.
This information will include:
Email addresses
Company Name (if applicable)
Contact Name(s)
Telephone numbers
Your address & delivery addresses for your goods.

This information will be stored in a secure environment within our organisation and will not be sold, shared or disclosed to anyone.



Making a purchase from our online stores.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them to the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to process the order. We accept payment by Visa, MasterCard credit and debit cards.

NOTE: All payments are processed through Wiix(our secure payment gateway providers). All payment card details are encrypted and transmitted via Wix's own secure servers. Myrtle Limited does not obtain or receive any payment card data excepting confirmation of payments successfully received.



Ordering a service from our online stores

You may be requested to pay for the desired service either prior to or after the service being supplied. In all instances your order of a service or services is a binding contract. By entering into this contract you acknowledge your obligation to pay. All payments are processed through Wix (our secure payment gateway providers). All payment card details are encrypted and transmitted via Wix's own secure servers. Myrtle Limited does not obtain or receive any payment card data excepting confirmation of payments successfully received.



Taxation

You need to either create a user account, or enter your address at checkout, before you will be able to see the shipping options relevant to your Country.

Our VAT number is: GB 806 084 834

We are a UK based retailer and any VAT due must be paid, if you are a business we advise you to reclaim the VAT paid from your local VAT office.


If your Country has "personal import duty" then you have to pay for this, and this is your responsibility, Import Duty varies from Country to Country, if you are unsure, please consult your local Government Importation Office

We cannot send items to a different country to the credit card billing address.



Shipping and Handling

All of the products listed on the website are custom made to order by Myrtle Limited by request of an order, therefore an order may take up to 21 days from point of sale to be dispatched.

Myrtle Limited shipping charges are calculated using the most suitable courier service available at the time of dispatch, optional delivery insurance is available at the customer’s request and at the customer’s expense.

In the event that any of our goods are listed at an incorrect price due to typographical error, we shall have the right to refuse to accept any order from you or to cancel any order received from you based on the incorrect price whether or not the order has been accepted. In either event we reiterate that an order will only be accepted by us as a legally binding contract once the goods ordered by you have been dispatched to you by us.



Cancelling an order.

You have the right to cancel the contract for your purchase within 7 working days from point of sale. You do not need to give us any reason for cancelling your contract, but a 25 percent cancellation fee will apply. Please note you cannot cancel your contract if the ordered goods have already been dispatched or received.

To cancel a contract, please inform us immediately by email or by phone.



Returns

Myrtle Limited does not accept any responsibility for loss or damage after the dispatch of the items unless the goods have been adequately insured, however we are more than happy to repair or replace the item if it is returned. The customer is responsible for the carriage delivery costs in both directions.

We do not accept any liability for any consequential loss during installation, transit or storage.

Under no circumstances can a full refund be given.



Legislative Information

REMITTANCE TERMS:

All goods remain the property of Myrtle Limited until paid for.

INVALIDITY:

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW:

This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

THIRD PARTY RIGHTS:

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.